Make an informed choice before a home-service visit
Use profile information to understand who you are requesting and whether their listed skills fit your task. Agree the timing, scope and charges before the visit and keep personal information private.
Understand profile information
Service descriptions and skills help you assess fit. Any verification badge must state the exact check completed. A badge is not a guarantee of workmanship, conduct or a particular outcome.
Confirm who you are expecting
Use the accepted request details to check the professional’s public identity. If the arriving person does not match the agreed details, pause and contact support through the published channel.
Keep private details private
Share your exact address only through supported private channels. Do not publish phone numbers, identity documents, gate codes or household details in public reviews or profile text.
Read privacy guidance →Agree changes before extra work
Discuss the proposed work and costs. If additional work or parts become necessary, ask for an explanation and approve the change before it starts.
Pricing guidance →
Report a concern
Contact support with your request reference and a factual description of the issue. Support availability and any complaint process are described through the live contact information and applicable policies.
Contact support →