Your home-service visit checklist
Before a home-service visit, prepare a clear job description, confirm the accepted timing and agree how charges and extra work will be handled. Share personal details only through supported private channels.
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Before sending the request
Choose the relevant service category. Write down the issue or tasks, the affected fixtures or units, and any details that help explain the work. Check that your area is covered.
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Before the visit is confirmed
Review the professional’s response. Agree the time and ask about the visit or inspection charge. Confirm which tasks are included and whether the professional expects to inspect before quoting the repair.
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Before arrival
Explain any necessary building access arrangements privately. Confirm who is expected. Keep the work area accessible where you can do so safely; do not dismantle equipment as preparation.
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Before work starts
Ask for an explanation of the proposed work. Confirm labour, parts and how changes will be approved. If the scope changes, agree the updated work and price before proceeding.
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After the visit
Keep the request reference, the agreed work details and any receipt provided. If you need assistance, contact support with a factual description and the relevant reference.
What should I prepare before a visit?
Prepare a job description, location and access details, an accepted time and questions about visit charges, labour, parts and additional work.