VISIT CHANGES AND CANCELLATIONS
Cancellations information
This policy must explain how to change or cancel pending and accepted visit requests and disclose any applicable charges.
Draft — pending completion and approval
Pending requests
[Explain the actual withdrawal or change options before acceptance and whether any fee applies.]
Accepted visits
[State the real cancellation window, rescheduling process, any fee and how customers see it before confirmation.]
Professional changes and missed visits
[Define professional cancellations, no-shows, delays, contact steps and any adopted remedies.]
Payments and refunds
[State actual refund eligibility, method, processing steps and support channel only after the payment and commercial model is agreed.]